Good News! Paypal will expand the scope of Buyer Protection Programme Starting 1 November 2010.

PayPal Buyer Protection

Bookmark and Share
The PayPal Buyer Protection policy helps you recover payments made with PayPal for eligible items purchased anywhere on all websites that accepts PayPal as a payment method (eBay or all other websites). Thanks to PayPal Buyer Protection, you can now recover your payments for goods you’ve purchased but did not receive (this protection is known as “item not received”).

Starting 1 November 2010, PayPal will expand the scope of the Buyer Protection programme. The expanded protection will cover the full value of eligible purchases using PayPal – on eBay or any other website – that are found to be significantly different from what was described on the listing. We’ll update you with more details here, so be sure to check back soon.

The Buyer Protection policy protects you if you’ve bought eligible items under these circumstances:

  • By purchasing items which are tangible like physical goods that can be shipped.
  • By making a purchase anywhere that accepts PayPal as a payment method.
  • By keeping your PayPal account in “good standing”.
  • By making a payment via PayPal in one single amount for the full price of the item. Items purchased with multiple payments (like a deposit followed by a final payment) do not qualify.


  • All vehicles
  • Intangibles
  • Licenses and access to digital content
  • Airline flight tickets
  • Real estate
  • Businesses for sale
  • Prohibited items on the “PayPal Acceptable Use Policy”

Learn More

In addition to the reimbursement of your purchase if your item is not received, when you purchase an item on eBay and pay for it with PayPal, we’ll also cover you if the item you’ve received is significantly not as described by the seller.
How do I qualify for PayPal Buyer Protection on eBay?
  • Use PayPal to purchase an eligible item on qualifying eBay websites.
  • By making a payment via PayPal in one single amount for the full price of the item. Items purchased with multiple payments (like a deposit followed by a final payment) do not qualify.
  • By keeping your PayPal account in good standing.
PayPal protects
your purchase
For Items purchased

on eBay

For Items purchased on any website other than eBay
Item Not Received


Item Significantly Not As Described (“SNAD”) Covered under

Buyer Complaint Policy

PayPal reserves the right to change or discontinue the PayPal Buyer Protection Policy in its sole discretion at any time and without notice.

1. How do I file a dispute?

If you face a problem with an item you purchased and paid with your PayPal account, file a dispute in our Resolution Centrewithin 45 days from the date you paid for your purchase. 

Note: When you file a dispute, PayPal will notify the buyer. The seller and buyer can then post messages to each other in the Resolution Centre and amicably attempt at resolving the issue. Please make sure not to post messages which are offensive, discourteous, false, misleading, profane, abusive, threatening or otherwise inappropriate.

2. How do I make a claim?

If you encounter a problem with your transaction, the first thing to do is to go to the Resolution Centre. This is where you should start the dispute process and communicate with the seller to reach an agreement.


If you’re unable to resolve the dispute, you can then escalate the dispute into a claim. You’ll have 20 days to file a claim from the date the dispute was opened. Here’s how to do it:


Note: For purchases made from a seller outside of your country, it may take longer for the item to arrive. Before you file a dispute or a claim, please make sure to leave adequate time for delivery which could take several weeks, depending on where the seller is located. So sometimes, a simple post to the seller can reassure you that your item is on its way.

3. When do I get back my claimed amount?

We’ll review all posted messages between you and the seller to evaluate your claim. Once a decision is made, it’ll take at least another 7 days for the claimed amount to be credited into your PayPal account.


Happy and safer shopping with PayPal!

PayPal’s Buyer Protection Policies do not cover Australian PayPal members for payments made to HopShopGo, please see the user agreement for more information on Australia’s PayPal Buyer Complaint Policy.

Copyright 2010 PayPal. All rights reserved.

Leave a Reply

Fill in your details below or click an icon to log in: Logo

You are commenting using your account. Log Out / Change )

Twitter picture

You are commenting using your Twitter account. Log Out / Change )

Facebook photo

You are commenting using your Facebook account. Log Out / Change )

Google+ photo

You are commenting using your Google+ account. Log Out / Change )

Connecting to %s

%d bloggers like this: